Privacy Policy

Globerse may collect personal data provided directly by users when they register, purchase a product, join a program, or use features on the platform.

The data we may collect includes:

1. full name;
2. email address;
3. phone number or WhatsApp number;
4. account information;
5. education information;
6. study interests, destination country, major, or preferred program;
7. documents submitted for service needs;
8. payment and transaction data;
9. user activity on the platform; and
10. technical data such as device, browser, IP address, and platform usage history.

Globerse only collects data that is needed to provide and improve its services.

User data is used to support Globerse services and provide a better experience for users.

Globerse may use user data to:

1. create and manage user accounts;
2. process purchases and payments;
3. provide access to products or services;
4. arrange mentoring, classes, webinars, or program schedules;
5. support document review or learning assistance;
6. send information, announcements, and service updates;
7. improve the quality of the platform, products, and features;
8. provide relevant content or service recommendations;
9. maintain platform security; and
10. comply with applicable legal obligations.

If users use the AI Study Assistant feature, Globerse may process questions, answers, conversation history, or information entered by users to operate and improve the feature. Users are advised not to enter highly sensitive, confidential, or unnecessary personal information when using the AI feature. Answers from the AI Study Assistant are provided as initial support and should be verified by users through official sources.

Globerse makes reasonable efforts to keep user data safe and secure according to the needs of the platform.

Security efforts may include:

1. limiting access to data;
2. using secure systems;
3. managing internal account and access permissions;
4. monitoring suspicious activity; and
5. storing data through technology services that support platform security.

However, users understand that no digital system is completely free from risk. Globerse will make reasonable efforts to protect user data from unauthorized access, use, or disclosure.

Globerse may share user data with third parties only when needed to provide and operate its services.

These third parties may include:

1. mentors or facilitators;
2. payment gateways;
3. cloud or hosting service providers;
4. email, WhatsApp, or communication system providers;
5. analytics service providers;
6. AI technology providers; and
7. other parties that support Globerse operations.

Globerse will not sell users' personal data to third parties for commercial purposes without user consent.

Globerse may contact users through email, WhatsApp, platform notifications, or other official communication channels.

These communications may include:

1. account information;
2. payment confirmation;
3. access to classes or products;
4. mentoring or program schedules;
5. service announcements;
6. promotions or product offers; and
7. important information related to the platform.

Users may contact Globerse if they do not want to receive certain promotional communications.

Users have the right to access, update, correct, or request the deletion of their personal data according to applicable laws.

Users may contact Globerse to:

1. update personal data;
2. request information about how their data is used;
3. request the deletion of certain data;
4. withdraw consent for certain data processing; or
5. submit privacy-related complaints.

User requests will be processed according to Globerse's internal procedures and applicable laws.

Globerse will store user data as long as it is needed to provide services, support operations, complete transactions, maintain security, or comply with legal obligations. If the data is no longer needed, Globerse may delete, deactivate, or anonymize the data according to internal policies and applicable laws.

Globerse may update this Privacy Policy from time to time. Changes will apply after they are published on the platform or shared through official Globerse channels. By continuing to use Globerse services after the changes are made, users are considered to agree to the updated Privacy Policy.

If users have questions, requests, or complaints related to this Privacy Policy, users may contact Globerse through: